Delivery & Installation

Sydney Wide Discounts offers a delivery and installation service to the Sydney Metropolitan Area. 

Our delivery drivers are some of the most professional and experienced in the industry. The drivers work alone with the help of a trolley, and no matter how big the object, can navigate most properties and stairs (Up to 3 floors max) as long as there is enough space available to accommodate both the product and trolley (e.g. pathways, landings and turns).

Full Delivery Price List by Suburb

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Delivery Information

How It Works

What is included in the standard delivery fee?
Our delivery fees include standard installation of fridges, washing machines and dryers (a separate fee is applicable for assembly of furniture or setup of TVs). We can also remove your old fridge, washer or dryer for no extra cost. 

If there are stairs: Our drivers are some of the most experienced in the industry, and work alone with the help of a trolley which can navigate most properties and stairs(up to 3 floors max), as long as there is enough space available to accommodate both the product and trolley (e.g. pathways, landings and turns). If there is not enough access at the property, the driver will leave the product in a convenient location. 

Night Before Delivery:
The delivery team will contact you via our automated text message service between 5pm and 7pm to confirm an estimated two-hour delivery window for the following day.

Please be aware, due to unforeseen circumstances or situations beyond our control (e.g. traffic, bad weather, last minute re-schedules etc.) sometimes the delivery may occur earlier or later than the estimated timeframe. Our team will do their best to give as much notice as possible if they are running early of late. 

To reschedule you will need to message RESCHEDULE to the nominated phone number before midnight or re-delivery charges of the standard rate will apply. Requests to Reschedule via the text message made before midnight for Weekday scheduled deliveries are free of charge. Weekend Deliveries: Due to increased wage costs and high demand / limited availability, requests to reschedule a Weekend scheduled delivery incur a $40 fee. 

On The Day:
The delivery person will let you know by phone call or text message when they are on the way.

Please note:
To keep our fees low, our drivers must plan the most efficient delivery route. This means we are unable to meet requests for specific delivery times unless the Priority Delivery Service has been booked (see below). Delivery timeframes usually occur between anytime between 6:30am-4:30pm.

Optional – Priority Delivery Service:
Our Priority Delivery Service allows customers to choose their own 2-hour timeframe on selected days between 7:00am and 1:00pm. The Priority Delivery Service is $100 + the standard delivery fee to your suburb, and must be arranged at least 24 hours before your arranged date

If you are interested in the Priority Delivery Service, please contact the shop during business hours to arrange with staff. 

Preparing for your Delivery

To ensure your delivery can be completed, please ensure the following is done prior to our delivery driver’s arrival: 

– someone 18 years and older is at the property ready to accept the delivery. Due to other deliveries being booked in, our drivers can’t wait if no one is at home at the the time of their arrival. (Re-Delivery charges apply) 

– the pathway outside and inside the property is clear of any obstructions such as furniture, plants, clothes, toys, pets etc. 

– whilst our drivers will take extreme care whilst completing your delivery, it is your responsibility to cover any floors, carpet, stairs or walls which you would like to protect. Please note, our drivers cannot remove their footwear to operate the trolley due to WH&S regulations. 

If we are removing an old fridge: The fridge must be readily available for easy removal, completely empty and without mould, food waste, pests or infestation. The driver reserves the right to refuse removing the old product if these conditions are not met.

If we are removing an old washing machine or dryer: The old washer or dryer must be readily available for easy removal, completely empty of water or clothes. The driver reserves the right to refuse removing the old product if these conditions are not met.

Terms & Conditions

Delivery – Refurbished, Carton Damaged and New Whitegoods (fridges, washing machines & dryers)

Standard delivery charges include installation using existing fixtures, pipes and fittings (no extra parts will be supplied, only what comes with the machine). Please note, our drivers do not hang dryers. 

Standard delivery charges include the removal of one old unit of similar size. The unit must be in clean condition and without mould, food waste, pests or infestation. If the old item does not meet these conditions, the delivery team have the right to refuse removal. 

Delivery – Brand New Products (lounges, sofas, bed frames & mattresses)

Standard delivery charges for brand new in box furniture and mattresses is a drop service. Our delivery team will take the product into your home and place where requested, or can be instructed to leave in a safe location if no one is home at the time.

Setup and installation of bed frames and lounges/sofas can be requested for an additional fee per item, which also includes removal of packaging. Just select ‘Add Assembly’ before adding your chosen product to your cart.

Please note, our delivery team will not be able to assemble if this has not been booked or requested at least 24 hours before your delivery date. 

Re-Delivery Fees

Our delivery team will send a text message the night before delivery to confirm a two hour delivery window for the following day.

If a delivery date is selected nominating “No Stairs at the property” and there are stairs at the property, the delivery will not be completed. The goods will need to be delivered at a later date, when it is safe for our team to do so. A re-delivery fee will be apply in these circumstances. 

If the customer is unable to receive the delivery when the team arrives, a re-delivery fee will apply. If the customer refuses to pay the re-delivery fee, the sale will be considered incomplete.

Cancellation / Re-Stocking Fees 

Cancellation requests made by phone or email more than 24 hours prior to your arranged delivery date will incur a 10% cancellation fee. The cancellation fee is 10% of the total order. 

Cancellation Requests made by phone or email under 24 hours prior to your arranged delivery date will incur a 10% cancellation fee plus a 10% re-stocking fee. The cancellation plus re-stocking fee is 20% of the total order. 

Change of Mind / Returns with no Fault

Change of Mind / Returns with no fault requests made at point of delivery incur 20% re-stocking fee applied to the total order. The driver will notify the shop and remove the product(s) on the spot. The refund minus the above mentioned fees will be processed within three (3) business days. 

Change of Mind / Returns made post-delivery within seven (7) days of the delivery date will incur 20% re-stocking fee applied to the total order, and a collection fee which is charged at the standard rate for the delivery’s location. Please note, the product must not be used and in the same condition it was delivered. The refund minus the above mentioned fees will be processed within three (3) business days following collection of the product(s). 

Chenge of mind / Returns for brand new CHiQ products with the box and/or packaging removed will incur a 30% re-stocking fee applied to the purchase price, and a collection fee which is charged at the standard rate for the delivery’s location. The refund minus the above mentioned fees will be processed within three (3) business days following collection of the product(s). 

 

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