Delivery & Installation

Sydney Wide Discounts offers a delivery and installation service to the Sydney Metropolitan Area. Our low-cost delivery fees are based on how far your location is from our shop in Rydalmere (fastest route as per google maps, not as the crow flies).

Full Delivery Price List by Suburb

Delivery Information

How It Works

What is included in the delivery fee?
Our delivery fees include standard installation of fridges, washing machines and dryers (a separate fee is applicable for assembly of furniture or setup of TVs). We can also remove your old fridge, washer or dryer for no extra cost. 

Night Before Delivery:
The delivery team will contact you via our automated text message service between 5pm and 7pm to confirm an estimated two-hour delivery window for the following day.

Please be aware, due to unforeseen circumstances or situations beyond our control (e.g. traffic, bad weather, last minute re-schedules etc.) sometimes the delivery may occur earlier or later than the estimated timeframe. Our team will do their best to give as much notice as possible if they are running early of late. 

To reschedule you will need to message RESCHEDULE to the nominated phone number before midnight or re-delivery charges of the standard rate will apply.

On The Day:
The delivery team will let you know by phone call or text message when they are on the way.

Please note:
To keep our fees low, our drivers must plan the most efficient delivery route. This means we are unable to meet requests for specific delivery times. Delivery timeframes usually occur between anytime between 6:30am-2pm.

Next Day Delivery

If you place an order before 4pm, you have the opportunity to select next day delivery if the delivery team is not fully booked. If we can’t meet your request, a member of the team will be in touch promptly to reschedule your delivery to a date that suits.

When completing your purchase online, please let us know if your delivery address has a large number of steps or difficult access, by leaving a comment in the order notes section.

Terms & Conditions

Delivery – Refurbished, Factory Second, Carton Damaged and New Whitegoods (fridges, washing machines & dryers)

Standard delivery charges include installation using existing fixtures, pipes and fittings (no extra parts will be supplied, only what comes with the machine).

Standard delivery charges include the removal of one old unit of similar size. The unit must be in clean condition and without mould, food waste, pests or infestation. If the old item does not meet these conditions, the delivery team have the right to refuse removal. 

Delivery – Brand New Products (lounges, sofas, dining tables, TV stands & mattresses)

Standard delivery charges for brand new in box furniture and mattresses is a drop service. Our delivery team will take the product into your home and place where requested, or can be instructed to leave in a safe location if no one is home at the time.

Setup and installation of bed frames and lounges/sofas can be requested for an additional fee per item, which also includes removal of packaging. Just select ‘Add Assembly’ before adding your chosen product to your cart.

Please note, our delivery team will not be able to assemble if this has not been booked or requested at least 24 hours before your delivery date. 

Re-Delivery Fees

Our delivery team will send a text message the night before delivery to confirm a two hour delivery window for the following day.

If a delivery date is selected nominating “No Stairs at the property” (Monday, Wednesday or Thursday) and there are stairs at the property, the delivery will not be completed. The goods will need to be delivered at a later date, when it is safe for our team to do so. A re-delivery fee will be apply in these circumstances. 

If the customer is unable to receive the delivery when the team arrives, a re-delivery fee will apply. If the customer refuses to pay the re-delivery fee, the sale will be considered incomplete.

Cancellation / Re-Stocking Fees 

Cancellation requests made by phone or email more than 24 hours prior to your arranged delivery date will incur a 10% cancellation fee. The cancellation fee is 10% of the total order. 

Cancellation Requests made by phone or email under 24 hours prior to your arranged delivery date will incur a 10% cancellation fee plus a 10% re-stocking fee. The cancellation plus re-stocking fee is 20% of the total order. 

 

 

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