Warranty Information

Click here to fill out warranty claims form

Our items are sold with the following warranty lengths starting from the date of delivery or pick up:

  • Refurbished white goods: Three (3) months full replacement
  • Refurbished white goods (new): Six (6) months full replacement
  • Factory Second / Carton Damaged white goods: One (1) year full replacement
  • Factory Second / Carton Damaged TVs: One (1) year full replacement
  • Brand new furniture: One (1) year
  • Mattresses: Zetland & Waterloo Models – Five (5) years / Balmain and Newtown Models  – Ten (10) years 
  • Brand new white goods: Two (2) years

If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us within 3 business days of receiving your delivery. If you do not do this you may not be able to claim on the warranty. Our manufacturer warranty policy does not cover:

  • Normal wear and tear
  • Damage arising from improper installation, assembly or modification
  • Damage arising from abnormal use or abuse
  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
  • Damage to external or product packaging only
  • Damage occurring during your own handling and transportation of goods from a Click & Collect pick up location
  • Insignificant minor variations in dimensions, colour, grain or finish
  • Insignificant minor imperfections or superficial blemishes
  • Change of mind

With regards to Sofas and Lounges; scuff marks, compression (not failure) and change of shape of cushions, fabric pilling, loose or fraying stitching, tears to dust covers & small tears do not constitute a manufacturers defect and not covered by warranty.  

Our goods are designed for personal domestic use only, not commercial. If it is found that items have been used in a commercial setting, this may void the warranty.

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service you are entitled to choose a replacement of goods of equal or lesser value. If a failure with the goods or a service does amount to major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service. If a failure occurs Sydney Wide Discounts takes responsibility solely for the item purchased from our store.

Subject to terms and conditions below, Sydney Wide Discounts agrees to replace any faulty product supplied within the warranty period. If no fault is found, standard delivery charges will apply. If customer refuses to pay standard delivery charge the warranty will be void. If it is found that the product has been damaged due to misuse such as (but not limited to) exceeding manufacturer specifications, overloading, syphoning, flooding or inappropriate installation, then the standard delivery fee will be charged.

In order to make a warranty claim, proof of purchase will be required (e.g machine model/serial number, date of purchase, amount paid). Claim must be made within the warranty period.

A returned item will only be accepted if it is in original condition. If the item is in an unsatisfactory condition, the new item will not be delivered and a new delivery date will be arranged at the customer’s expense as per Sydney Wide Discounts standard delivery charges.

When making a warranty claim you must comply with directions from Sydney Wide Discount staff in relation to troubleshooting issues. Videos and photos may be requested in order to rectify any issues before next steps are taken to replace the machine and any communication from Sydney Wide Discounts must be responded to within 2 business days.

The faulty product will be replaced with the same or similar product, in terms of size and value. The replacement product’s warranty will begin from date of installation or collection from the trading premises.

Sydney Wide Discounts are not responsible for any costs that may be incurred by the customer when making a warranty claim.

Benefits provided to you in this warranty are in addition to other rights and remedies available to you under the law.

All deposits are non-refundable and there will be no exchange/refund for change of mind. All Sydney Wide Discounts products are sold as is or as seen in photographs.

If the item has been picked up it has to be brought back to the shop at the customers’ expense. If the customer would like the swap over item to be delivered (when the initial item has been picked up) standard delivery charges will apply. If the item has been delivered then there will be no additional charge and the swap over will be performed for free.

We sell all items on an “as is” basis. The item the customer sees in the photos or chooses in the shop is the item that they will receive. Whilst we endeavour to capture any marks, scuffs, or scratches in photos we send there may be additional dents, bumps, cracks, splits etc which were unable to be seen in photos. All items we sell are secondhand (used) refurbished, therefore inspection is highly recommended. Photos and descriptions should be used as a guide only. We do recommend inspection if aesthetics are of high priority to you. Sydney Wide Discounts is not responsible for any swap overs / returns due to incorrect choice pertaining to scratches, dents, scuffs, marks, rips, scratches, missing shelves etc.

Our experienced delivery men will take all caution possible and will endeavour to deliver items in sold condition but cannot guarantee there will not be any minor marks or bumps in transit as there is no packaging.

Sydney Wide Discounts will take reasonable care but cannot guarantee that floors or walls will not get dirty, wet, or incur minor scuffing or minor indentations during the delivery process. Sydney Wide Discounts suggests that you cover floors or walls to protect them.

You are responsible for ensuring that the route(s) from the boundary of the premises to the specific delivery location (and, if applicable, the location of the old goods) is of sufficient size, safe and clear of obstacles. In particular, please bear in mind the weight of the goods to be delivered and whether the floors are strong enough for the load and whether tiles or other floor coverings or materials could be damaged as a result of this weight. To the full extent permitted by law, Sydney Wide Discounts shall not be responsible for any loss, cost, damage, expense, injury or death arising from the structure, fixtures or fittings of the premises being unable to bear the weight of the goods.

You warrant to Sydney Wide Discounts that all information you provide to Sydney Wide Discounts regarding the delivery is correct and complete. If this is not the case, in addition to its other remedies available at law, Sydney Wide Discounts may refuse to deliver the goods and/or remove the old goods and/or may require the payment of extra fees.

For warranty claims, please contact Sydney Wide Discounts on 0431 203 882, or complete the form below, and a member of the team will be in touch within 24 hours.

Warranty Claims

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